Knowledgebase

Do you provide IMAP4 access to e-mail?
We do provide IMAP4 access to e-mail. IMAP4 stands for Internet Message Access Protocol version...

How do I check my email online?
All hosting plans comes with an online webmail. Using any web browser type the address...

I am receiving a lot of spam messages what can I do?
There are many ways that spammers harvest and collect email addresses tobuild their lists. The...

I get bounced emails from your server when i send messages through my domain
Fix procedure in Outlook as follows: Tools -> E-mail accounts.. -> View or...

I just setup my domain how do i create email accounts?
Using the login information sent to you in the Account Activation email: Log into the Control...

I received a bounced email I didnt send coming from my own domain! How? Why?
These emails are caused by spammers using your domain as the "reply to" address in...

I received a virus through my e-mail. Does your system scan for viruses?
Yes, our system is constantly scanning and deleting viruses. Although a larger majority would be...

I think I setup my mail accounts correctly, but Outlook says: There was a problem logging onto your mail server. Your username or password was rejected
First confirm that you are using the correct password and check to make sure that the username...

My ISP is blocking port 25, what can i do?
Some ISP block SMTP default port 25, to get around this, set your email client to use port 587...

What is my INCOMING (POP3/IMAP) & OUTGOING (SMTP) mail server name?
Your incoming (POP3/IMAP) & outgoing mail (SMTP) server name is:mail.yourdomain.comWhere...

When downloading emails in Outlook, it gets stuck and does not finish?
Sounds like you have been sent a dodgy email that confuses Outlook. Please login to your mailbox...

When i create an email i get the error message "The password is incorrect, use at least 5 characters. The password should not contain mail account name as its part.Only Latin characters, no dictionary words (optional)."
Due to Spammers and Hackers we encourage our users to use secure password. The error is generated...